Why did I receive a message to my dashboard that there was a problem with my payment?

            • VIDDO was unable to collect your payment because the card issuer or financial institution rejected the transaction. To resolve the issue, sign in to your account on the dashboard and update or change your payment method. We will verify the new information, and notify you as soon as the payment is successful.
            • If you're still having trouble updating your account with new payment information you may want to reach out to your card issuer or financial institution to ensure the payment information is up to date and supports the transaction.

            Updated: 26 Sep 2018 07:17 PM
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